THE CUSTOMER

The NHS Business Services Authority is responsible for providing a range of complex and essential high-volume business services to support the day-to-day smooth running of the NHS including the NHS Pension Scheme and payments for primary care services to pharmacists and dentists.

Managing over £35 billion of NHS spend annually, it delivers a range of national services to NHS organisations, NHS contractors, patients and the public.

THE CHALLENGE

Like many public sector organisations, the NHSBSA was looking for an innovative case management solution that could be delivered quickly, remotely and that would:

• Be based on a widely adopted, trusted platform.
• Allow employees to focus on complex tasks by reducing administrative workload.
• Provide a modern, robust system with the latest security features.
• Enable the flexibility and scope to further configure to meet future requirements.

“WE’VE FACED A SIGNIFICANT INCREASE IN DEMAND IN A VERY SHORT PERIOD OF TIME DURING THE COVID-19 PANDEMIC, SO THE SPEED AT WHICH TISSKI CARRIED OUT A COMPLETELY REMOTE AND AGILE IMPLEMENTATION WAS FANTASTIC.”

IAN CHIPPINDALE, SENIOR CHANGE MANAGER AT THE NHSBSA