Cortex Omnichannel, our contact record management solution (CRM), is designed to help your call operators identify and protect vulnerable people. Your call operators become the new front line, helping to conserve resources, resolve incidents quickly and make informed decisions efficiently and in a timely manner. With Cortex Omnichannel your call operators are able to capture important information and data about non-emergency incidents, often arming them with the knowledge and insight to resolve at the first point of contact. With UK 999 and 101 emergency phone numbers jointly receiving 181,242 mental health calls in 2018,  up 44% in just two years – figures that are expected to keep on rising – a CRM solution has never been  more needed.