When every second counts: AI in emergency call handling

AI is rapidly becoming part of the conversation around emergency services technology, but what does successful implementation look like in a live control room? This session explores how ECA deployed AI-assisted emergency call handling in March 2026, using real-time transcription, translation and keyword detection to help operators process information faster while remaining in complete control of decision-making.

Sébastien Guyot, CEO of SYSTEL, and Loïc Marquet, DevOps Architect at ECA, will share the operational lessons from taking AI into a mission-critical environment, the challenges of integrating it into existing systems and how this technology is evolving from speech-to-text towards delivering actionable incident intelligence.