ETS 2026 Content

Delivered by Sam Thompson, this interactive session provides a rare opportunity to experience remote clinical decision-making from the clinician's perspective. Through an unfolding patient story, delegates will discover why the greatest challenge isn't making decisions without seeing the patient, it's knowing which questions still need to be asked. Drawing on the principles explored in Remote Triage and Consultations in Emergency and Primary Care, the session introduces the concept of calibrated curiosity, a practical approach to asking better questions, recognising and excluding red flags, and making confident, proportionate decisions in the face of uncertainty. Rather than promoting defensive practice or unnecessary escalation, the session explores how structured clinical reasoning helps clinicians identify the patients who genuinely need emergency care while giving them the confidence to safely manage those who do not. Whether you work in ambulance services, urgent care, primary care or remote triage, this practical and thought-provoking session will challenge assumptions, provide a unique insight into the realities of remote clinical decision-making, and offer immediately applicable strategies for delivering safe, effective and patient-centred care.