How to use AI agents to offer choice in a multi-channel world
In Wales, if you use the non-emergency number NHS 111 you’ll be introduced to AIbot. Type in your question and Albot will consult its knowledge base to find the answer to your question. And if you are in the Thames Valley or Hampshire and you want to contact the police, you can now meet Bobbi - the AI virtual assistant, offering an additional channel for your non-urgent enquiries, working alongside policing online forms and telephone services. agent fielding 101 online enquiries. Find out why this is helping both organisations manage demand, protect communities, and build trust and confidence with the public. Want to know about agentic AI? This is the place to start.
