How to use AI agents to offer choice in a multi-channel world

16 Sept 2026
Emergency Tech Leaders' Stage Sponsored by AWS
Emergency Tech Leaders Stage

In Wales, if you use the non-emergency number NHS 111 you’ll be introduced to AIbot. Type in your question and Albot will consult its knowledge base to find the answer to your question. And if you are in the Thames Valley or Hampshire and you want to contact the police, you can now meet Bobbi - the AI virtual assistant, offering an additional channel for your non-urgent enquiries, working alongside policing online forms and telephone services. agent fielding 101 online enquiries. Find out why this is helping both organisations manage demand, protect communities, and build trust and confidence with the public. Want to know about agentic AI? This is the place to start.

Chairperson
Clare Knibbs
Clare Knibbs, Chief Superintendent and Head of Joint Contact Management - Thames Valley Police and Hampshire & Isle of Wight Constabulary
Speakers
Keith Dorrington
Keith Dorrington, Assistant Director Digital - Chief Clinical Information Officer - Welsh Ambulance Services University NHS Trust
Louise Castle
Louise Castle, Subject Matter Expert | Change and Continuous Improvement | Contact Management - Thames Valley Police
Dan Godel
Dan Godel, Change & Imporvement - Contact Management SME - Hampshire & Isle of Wight Constabulary