Operation Boxboard: A case study on multi-agency incident learning

17 Sep 2025
Emergency Tech Leaders' Stage

Effective multi-agency collaboration is paramount during major incidents, yet capturing lessons from complex events poses significant challenges. This presentation outlines Northamptonshire FRS’s strategic implementation of ISARR, a dedicated organisational learning and lessons management platform.

Using “Operation Boxboard” flooding as a case study, we demonstrate systematic debrief data capture, lesson identification, and translation into actionable improvements. ISARR moves beyond traditional debriefing limitations, fostering a transparent collaborative learning.

Speakers
Matt Butler
Matt Butler, Head of Joint Operations. Regional FRS NILO and CT Lead - Northamptonshire FRS
Neil Sadler
Neil Sadler, Area Commander, Operational Support - Northamptonshire Fire and Rescue Service