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As emergency services become increasingly reliant on connected technology, the need for resilient, flexible and intelligent communications has never been greater. For over 20 years, Excelerate has supported emergency responders and civil protection teams with secure, reliable connectivity in the most challenging environments. From hybrid satellite-cellular networks to smart ambulances and real-time situational awareness tools, Excelerate is helping frontline teams stay connected, informed and operational – whether during major incidents or day-to-day operations.

We’re thrilled that Excelerate is one of our premier partners for The Emergency Tech Show. We caught up with the team to learn how their innovation is shaping the future of emergency response.

1. Excelerate has worked with emergency services for more than 20 years, what do you see as your core role in the sector today?

Our core role is enabling resilience within emergency services and their teams to operate effectively, whatever the situation. Whether responding to critical incidents or managing routine operations, we ensure civil protection teams and emergency responders have access to operational tools by delivering the right technology and communications at the edge of every application – anytime, anywhere.

By working closely with our security, resilience and emergency response customers, we deliver fit-for-purpose solutions that are proven in the field. These same capabilities are now supporting other sectors with similar demands, including transport, energy, maritime and security, where resilience, reliability and situational awareness are just as essential.

2. ‘Resilient, unbroken’ connectivity is at the heart of what you do. How do you deliver that, especially in challenging or remote environments?

Remote and challenging environments has always been at the centre of what Excelerate delivers and resilience is key to every customer requirement. Our integration and innovation experience is diverse, spanning fleet and mobile deployable systems – all integrated with reliable, high-performance connectivity through hybrid networking that seamlessly blends satellite, cellular and other technologies into one unified connection.

Our Hybrid Edge Appliance, which was developed as part of our European Space agency project, ‘Hybrid Connex’ ensures automatic failover and intelligent network aggregation, maximising coverage and performance even in remote or mobile scenarios. It’s built for demanding environments and keeps teams connected when it matters most.

We’re also network agnostic and support multi-orbit satellite solutions from leading providers such as Starlink and Eutelsat OneWeb across Low Earth Orbit (LEO), Medium Earth Orbit (MEO), and Geostationary Orbit (GEO). This ensures customers have the flexibility to stay connected no matter what.

3. How are emergency services’ connectivity needs evolving and what are you seeing on the ground?

We’re seeing a clear shift towards data-driven operations, with emergency services utilising more connected devices including body-worn cameras, unmanned systems, drones, robotics, vehicle telemetry and real-time video feeds, to enhance situational awareness. There’s growing demand for the ability to share critical information instantly, not just within teams but across agencies, to support faster, more informed decisions.

Looking ahead, technologies like AI, automation and remote diagnostics will only increase the need for resilient, high-bandwidth connectivity. As these tools become more embedded in daily operations, the network becomes just as critical as the equipment – because if the connection fails, the applications and technology being used can’t deliver.

4. You’ve talked about being more than a comms provider – helping organisations with integrated tech and situational awareness. What does that look like in practice?

In theory we provide a circular economy for innovation and technology.

At Excelerate, our mission is to embed adaptable technology at the edge of every application – enhancing operational resilience and effectiveness. From innovation programmes through to end-to-end project design and development our team deliver resilient, secure and intelligent solutions that perform in the most demanding environments. Whether on land, at sea, or on-the move, our technologies and services support critical operations, business continuity and real-time decision-making, wherever and whenever they’re needed.

Projects span innovation programmes where we are leading UK Space and European Space Agency project consortiums to develop technology that can be leveraged across every industry through to specialist civil protection and emergency preparedness for projects and customers like EDF Energy and Qatar FIFA World Cup (Hamed Medical) where we design and integrate resilient, connected and deployable technology enabling operational resilience and reliability.

5. Excelerate’s systems are often deployed at major incidents but what about day-to-day operations? How are your solutions helping services work smarter, not just during crises?

Our technology supports day-to-day operations just as effectively as it does in emergencies. From traffic management and ANPR to resilience and surveillance and security at large-scale events like festivals, the Formula One and FIFA World Cup where we provide the integrated technology, resilient communications infrastructure and tools that enable smarter, safer decision-making.

We also support NHS outreach programmes, helping to deliver care in the community with secure access to clinical systems remotely. It’s about making critical technology accessible and effective in any scenario (planned or unexpected) so teams can focus on delivering their service, not worrying about how to access digital applications and share information.

6. Can you share an example of a recent project or deployment you’re particularly proud of?

A standout example is the Hybrid Connex project with East of England Ambulance Service. We helped deliver smart ambulances equipped with resilient, hybrid connectivity that worked on-the-move and even extended into patients’ homes.

This allowed clinicians to access real-time patient records, communicate with hospital teams, and follow critical care pathways before arriving at A&E. Following the success of the ambulance-based pilot, the same hybrid technology was deployed across four hospitals – specifically targeting areas with long-standing connectivity issues.

This resulted in faster clinical decisions, improved team communication, and reducing ambulance turnaround times. It’s a great example of integrated connectivity can improve care throughout the patient’s journey.

7. You work with a number of specialist suppliers. How do those partnerships help enhance what you offer emergency services?

Partnerships and collaboration are key to enhancing and delivering successful projects. It allows us to deliver complete, integrated and interoperable solutions that meet the real-world objectives of every project.

Leveraging diverse and interoperable capabilities with our innovation and integration experience and resilient communications technology and eco-systems, we help emergency services gain greater situational awareness, faster decision-making tools, and improve operational resilience and efficiency. These partnerships are key to offering scalable systems that meet the real-world demands of emergency response and security operations.

8. What’s one communications or connectivity risk that emergency services sometimes overlook during planning and how do you help address it?

The common problem that we are asked to solve and address is the over-reliance on existing mobile or WiFi infrastructure. The reality is, these networks often become congested, fail under pressure, or become unavailable in remote environments, critical operations or large-scale events.

Therefore, resilience and a hybrid approach to connectivity should be a primary consideration, especially in a world where digital applications and tools are being utilised across every organisation. We eliminate that risk by providing resilience and the flexibility to scale communications as a standard.

Our customers, for example, can have multiple cellular networks bonded together, enhanced coverage through cellular-optimisation antennas, satellite connectivity as a backup, or all of the above. We can also combine any number of networks into one seamless link that automatically adapts to the best available option – keeping teams connected, informed and operational, wherever they are.

9. Beyond the hardware, what do you want people to understand about Excelerate’s role as a technology partner?

We’re not just a supplier; we’re a technology partner. Our role goes beyond delivering hardware; we help customers plan, integrate, and adapt technology that evolves with their operational needs. From project scoping and system design to training, and support, we’re with our customers every step of the way.

Our in-house innovation and R&D team constantly develops and refines technology to stay ahead of emerging challenges, while our 24/7 support engineers are always on hand to keep our customers operational. We understand the pressures of real-world operations and pride ourselves on delivering solutions that are as practical as they are innovative. That’s why so many of our partnerships span many years.

10. What’s next for Excelerate and where are you focusing your innovation efforts for the year ahead?

Our mission is to put the right technology at the edge of every application, ensuring that teams across sectors can stay connected, make informed decisions, and respond effectively – wherever they are. We’re focused on expanding the capabilities of our hybrid network ecosystem to support an even broader range of applications.

This includes enabling resilient, high-performance connectivity for autonomous vehicles, underwater systems, and AI-powered technologies – often in environments where traditional infrastructure can’t reach. At the same time, we’re developing solutions that are more cost-effective, without compromising on performance or reliability.

Excelerate will be exhibiting in Hall 4, Stand C140