What makes the Police Priority Dispatch System (PPDS®) so flexible? Over 100 Jurisdictionally Approved Questions and Instructions that can be turned on or off in ProQA®, and pathways to handle non-urgent events using non-traditional responses or referrals. PPDS has been increasing officer, victim, and bystander safety while delivering a higher standard of care for over 20 years. Now police agencies and communication centres can customise their call workflow and responses to an unprecedented degree while still decreasing liability, increasing efficiency, and even decreasing call times.