North Ayrshire Council wanted to upgrade to a Unified Communications platform to improve its resilience and flexibility. Its existing system was made up of multiple disparate PBX systems. As these weren’t part of a centralised corporate support package, costs were high, and the aging hardware was at risk of no longer being supported by the supplier.

As part of a broader modernisation programme, the council was also looking to improve communications for both staff and citizens. Simplifying the system for citizens was a priority.