Exhibitor Brochures

Faced with the limitations of a shared ITSM solution, the City of London and the City of London Police embarked on a transformative journey to take full control of their IT services. Their goal? To implement a flexible, secure, and cost-effective system that could be managed entirely in-house. This case study reveals how they achieved that by adopting Provance ServiceTeam® ITSM, built on the Microsoft® Power Platform—a low-code solution that empowers organizations to evolve their IT operations without external dependencies.

For emergency services professionals, the stakes are high: data sensitivity, operational agility, and budget constraints are daily realities. The City of London Police needed a solution that could meet strict security requirements, including role-based access and tenant-level data control. With ServiceTeam ITSM hosted in their own Azure environment, they gained full ownership of their data, safeguarded by Microsoft’s trusted cloud infrastructure. This setup ensures that only authorized personnel can access sensitive information—critical for law enforcement and public safety agencies.

Beyond security, the case study highlights how the City of London reduced service desk bottlenecks by embracing “Shift-Left” strategies. Through the self-service portal, automated ticket routing, and intuitive dashboards, frontline teams now resolve issues faster and more independently. The result? Increased productivity, reduced costs, and a more responsive IT service model that supports the dynamic needs of emergency responders and administrative staff alike.

Whether you're managing IT for a police department, fire service, or municipal emergency response team, this story offers valuable insights into how a modern ITSM platform can transform your operations. Learn how the City of London built a scalable, secure, and user-driven IT environment and how you can do the same.