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CPS is working closely with UK police forces to embed AI and automation into everyday workflows, helping officers and staff operate more efficiently and dedicate more time to frontline duties. By leveraging Microsoft Copilot and bespoke AI agents, CPS delivers solutions that streamline case management, automate routine tasks and provide real-time insights, transforming how policing is conducted.

We spoke with the team at CPS to explore how their practical, outcome-focused approach is driving measurable improvements across investigation speed, resource allocation and operational decision-making, as well as what attendees can expect to see from them at The Emergency Tech Show.

1. Can you introduce CPS and the role you’re playing in helping public sector organisations, especially the police, work more efficiently?

CPS is a long-standing Microsoft partner with over 30 years of experience in delivering digital transformation across the UK public sector. Across emergency services and the public sector, we’re not just deploying technology, we’re solving real operational challenges. Whether it’s streamlining casework, automating Freedom of Information (FOI) responses, or enabling real-time access to intelligence in the field, CPS helps forces shift from reactive firefighting to proactive, data-driven policing.

We’ve worked with leading UK police forces to implement solutions like Microsoft Project for the Web and Power Platform, and more recently Copilot Agents giving command teams real-time visibility into workloads, KPIs and resource allocation. This means better decision-making, faster response to emerging threats, and more time for officers to focus on what matters most, public safety.

2. How has your work evolved over the last three decades, especially with your recent focus on AI and agents?

Our journey has evolved from project and portfolio management to becoming the number one Microsoft Copilot partner in the UK. Today, we’re at the forefront of AI adoption in the public sector, helping organisations move from manual, siloed processes to intelligent, agent-powered workflows.

We’ve embraced Microsoft’s agent strategy, moving from ‘human with assistant’ to ‘human-led, agent-operated’ models. This means we’re not just deploying AI tools; we’re building autonomous agents that can triage cases, summarise incident reports, and even compile multi-source documents like educational psychology assessments. Our Agent Factory approach ensures these solutions are secure, compliant, and tailored to each force’s operational context.

3. CPS talks about ‘tying an agent to an outcome’ – what does that mean in practice for emergency services teams?

It means we don’t build agents for the sake of it. Every agent we deploy is designed to deliver a measurable operational benefit. For example, one of our agents helps officers prepare for shift briefings by summarising recent incidents, pulling in relevant case files, and highlighting priority actions. Another supports back-office teams by automating FOI responses, cutting down what used to take hours into minutes.

By tying agents to outcomes like reduced admin time, faster case resolution, or improved compliance, we ensure AI delivers real value, not just novelty.

4. You build agents using Microsoft Copilot, what kind of impact can these tools have on frontline and back-office productivity?

The impact is transformative. For frontline officers, Copilot can summarise statements, generate case notes, and surface relevant intelligence, all within Microsoft Teams or Outlook. This reduces time spent on paperwork and increases time spent in the community. Some police forces we have worked with have seen upwards of 800% ROI during a Copilot trail and productivity savings equivalent to six fully kitted police vehicles.

In the back office, agents can automate evidence tracking, generate reports, and manage workflows across departments. One police force we worked with saw a dramatic improvement in resource forecasting and KPI tracking after implementing our Copilot & Power Platform solutions. The result? A more agile, responsive organisation that can adapt to changing demands without burning out its people.

5. What are you bringing to The Emergency Tech Show and who should come and speak to you?

At ETS, we’re showcasing real-world AI in action. Not just demos, but deployed solutions that are already making a difference in policing. We’ll be sharing how forces are using Copilot to reduce investigation delays, improve shift readiness and tackle the growing risk of shadow IT by offering secure, sanctioned AI alternatives.

If you’re a chief superintendent, digital transformation lead, or IT manager looking to cut through the AI hype and see what’s actually working, come and speak to us. We’re also keen to connect with Microsoft stakeholders and other partners to explore collaboration opportunities.

6. Looking ahead, where do you see the biggest opportunity for AI to make a real difference in policing and emergency services?

The biggest opportunity lies in operational intelligence and decision support. AI can help forces and services move from reactive to predictive, spotting patterns in data, flagging risks early and supporting faster, fairer decisions. Whether it’s triaging non-emergency calls, prioritising casework, or supporting mental health interventions, AI can help ensure the right resource is deployed at the right time.

But it’s not just about tech. It’s about trust. That’s why CPS focuses on governance-first AI, solutions that are secure, explainable, and aligned with national policing standards and other governing bodies. We believe AI should empower officers and emergency services workers, not replace them and we’re here to help make that transition with confidence.